Our cancellation policy

Since we reserve the date(s) just for you, we must take into consideration the possibility of unforeseen circumstances preventing you from being able to have the tour. Guiding is a rather seasonal job and every day is significant - more than in a “normal" job that takes place all year round. Hence the deposit we ask for.

Some people have to cancel, others might simply change their mind - whatever the reason is, we will naturally accept your cancellation. Always. What's important to us, is that you let us know as soon as possible. That's why we think it's fair to both sides that the amount that we can refund will be relative to how early you cancel.

  • If you cancel more than four months before the tour, we will refund 60% of the deposit.

  • If it's less than four months but more than three months: 50%

  • If it's less than three months but more than two months: 40%

  • If it's less than two months but more than a month: 30%

  • If it's less than a month but more than two weeks: 20%

  • If it's less than two weeks but more than a week: 10%

  • And finally, if it's less than a week but at least 48 hours before the tour, we will refund 5% of the deposit.

If you chose to pay for our guidance more than the per-day deposit, we will refund, in addition to the above, the whole difference except for the AmEx/Visa/Mastercard fee (3.9% of the total invoice value). We'd love to be able to refund the fee as well, but the fee is deducted from the amount paid to us and is not at our disposal.

If you paid for transportation services (vehicle/driver) that we've booked for you with other companies, we can refund 75% of that amount as long as you notify us about your cancellation at least two weeks in advance, 50% if it's less than two weeks but more than a week, and 25% if it's less than a week but more than 48 hours.

We hope you'll find this cancellation policy fair. It is our goal to make it as fair as possible for both sides. If you have any suggestions for improvement, please let us know.