Our Cancellation Policy for Shore Excursions

Since we reserve the date(s) just for you and also book a chauffeur and a vehicle for you, we must take into consideration the possibility of unforeseen circumstances preventing you from being able to have the tour. Guiding is a rather seasonal job and every day is significant - more than in a “normal" job that takes place all year round.

Some people have to cancel, others might simply change their mind - whatever the reason is, we will naturally accept your cancellation. Always. What's important to us, is that you let us know as soon as possible. That's why we think it's fair to both sides that the amount that we can refund will be relative to how early you cancel.

  • If you cancel more than four months before the tour, we will refund 80% of the total price.

  • If it's less than four months but more than three months: 70%

  • If it's less than three months but more than two months: 60%

  • If it's less than two months but more than a month: 50%

  • If it's less than a month but more than two weeks: 40%

  • If it's less than two weeks but more than a week: 30%

  • And finally, if it's less than a week but at least 48 hours before the tour, we will refund 10%.

We hope you'll find this cancellation policy fair. It is our goal to make it as fair as possible for both sides. If you have any suggestions for improvement, please let us know.